Solutions for Growth℠
Insight • Planning • Execution • Innovation
The time to do a self-assessment is when you are successful, not when your leading indicators are lagging - Peter Drucker
Examples of recent growth opportunities we have helped our clients successfully address. Click on ' 
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Tags: service volume increase, complexity increase, exception handling, error resolution, protocols, workflow, management metrics, customer service.
After being acquired, a successful company dramatically expanded their marketing outreach and customer base over a two year period. The increased volume and complexity in their service delivery process resulted in a significant backlog of billing items.
Tags: organizational culture change, new business model, nationwide expansion, business rigor, organizational design, role/skill alignment, accountability, business metrics, executive dashboard.
Historically the client had fostered a culture that defined their organizational structure and roles based on relationships and personalities. The board of trustees and the President identified the need to migrate to a business-focused organization and model of operation, which required up-to-date functional and technical competence and discipline expertise from all executive team members. This change was key to supporting a new business model of expansion via acquisition and partnerships.
Tags: management structure, organizational design, key role requirements, recruiting support, human resources planning & support.
A successful philanthropic organization planned to dramatically increase the scope of their mission over 18-24 months. The cornerstone of this growth was the construction of a new facility for their staff and the public, and attendant plans to grow from 10 employees to 125+ over the next two years.
Tags: efficient use of human and financial resources, strategic planning, prioritization of initiatives, management metrics, management systems, controls/analysis/evaluation of results, accountability.
A small organization with limited human and financial resources needed to increase the efficiency and effectiveness of their staff to execute their growth plans. The replacement of a member of the senior staff presented the concurrent opportunity to realign the organizational structure and define the role/skills/experience of the new leader to improve efficiency, focus and results of limited staff resources.
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